Privacy Policy

Overview

Key Appliance Repairs (“we,” “us” or “our”) provides in-home appliance repair in Northern Virginia and Washington, DC. This policy explains what information we collect when you visit keyappliancerepairs.com, call or text us, or request service, and how we use and protect it.

Information You Give Us

When you request service through our website, call or text us, we collect the information you choose to share, such as:

• Your name, phone number and email address
• The address where you need service
• Your preferred appointment date and time
• Details about your appliance and the problem you’re having

Information Collected Automatically

When you visit our website, we and our service providers automatically collect some information about your device and visit, such as your IP address, browser and device type, the pages you view, the site that referred you and how long you stay. We collect this through cookies and similar technologies.

Cookies and Google Analytics

Cookies are small files stored by your browser. We use them to keep the website working and to understand how visitors use it. We use Google Analytics to see things like which pages are visited most and how people find our site. Google Analytics uses cookies and collects information about your visit on our behalf. You can learn how Google uses this information at https://policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics with the browser add-on at https://tools.google.com/dlpage/gaoptout.

Advertising

We may advertise with Google Ads. Google and its partners may use cookies to measure how our ads perform (for example, whether someone who clicked an ad later called us or requested service) and to show our ads to people who have visited our website when they browse other sites. You can manage or turn off personalized ads from Google at https://myadcenter.google.com, and from many other ad networks at https://optout.aboutads.info.

How We Use Your Information

• To schedule, confirm and complete your appliance repair
• To contact you about your service request by phone, text or email
• To answer your questions and provide customer service
• To understand how our website is used and improve it and our advertising
• To protect against spam, fraud and misuse of our website
• To keep business records and meet legal requirements

Text Messages

If you text us or ask us to contact you by text, we use your phone number to communicate with you about your service request. Message and data rates may apply. You can ask us to stop texting you at any time by letting us know. We don’t sell your phone number or share it with third parties for their own marketing.

How We Share Information

We don’t sell your personal information. We share it only:

• With service providers that help us run our business and website, such as website hosting, form and email delivery, analytics and advertising providers
• When needed to complete the service you requested
• When required by law, or to protect our rights, our customers or the public

How Long We Keep Information

We keep your information for as long as we need it to provide service, keep accurate business records and meet legal, tax and accounting requirements.

How We Protect Information

We use reasonable safeguards to protect the information you share with us. No website or method of storing data is completely secure, so we can’t guarantee absolute security.

Your Choices

• You can set your browser to block or delete cookies. Some parts of the website may not work properly without them.
• You can opt out of Google Analytics and personalized ads using the links above.
• You can ask us to access, correct or delete the personal information we have about you by contacting us.

Children’s Privacy

Our website and services are meant for adults. We don’t knowingly collect personal information from children under 13.

Links to Other Websites

Our website may link to other sites, such as social media pages. We aren’t responsible for the privacy practices of those sites, so please review their privacy policies.

Changes to This Policy

We may update this policy from time to time. When we do, we’ll change the “last updated” date at the top of this page.

Contact Us

If you have questions about this policy or your information, contact Key Appliance Repairs in Bristow, Virginia: call or text 703-488-0444.